Where we ship
We ship to most of the cities in India and anywhere within the contiguous United States. At this time, we don’t ship to Puerto Rico, Alaska & Hawaii. We are unable to ship to PO Boxes purely because we literally do not fit. "But my apartment is smaller," you say? Real funny!
Shipping on all orders is free.
Express shipping orders are delivered on priority by air freight with additional cost.
Tracking and delivery
All of our packages are parcel shipments, meaning that your order will arrive in our easy-to-handle boxes. Think: DHL or BlueDart. This also means that you won’t necessarily have to be home to receive them; regardless, you’ll find them delivered right to your doorstep. You can track the date of your estimated delivery via the link sent to you in your shipping confirmation email.
If you have special delivery requests, please contact us as soon as you place the order so we can do our best to accommodate accordingly.
Here’s the deal: we want to send you your creation at the earliest but we are not willing to compromise craftsmanship (sorry, we’re not sorry). Remember, everything that comes from us is custom which means we are not pulling it off of a shelf and giving it a quick dust. Your order could be manufactured in California Bay Area anywhere within 2 - 10 days depending on the intricacy of the design and will be put on ocean freight to India, we don't hold onto your order as soon as the customs is cleared it will be shipped by our domestic logistics partner. That being said, if you have the in-laws coming into town whom you need to impress, let us know and we’ll see what we can do.
Totally depends on where you want us to send it as our Sofa Stork only has so many speeds. As much as we hope you got a chuckle out of that, we know you’re not satisfied so here you go… We ship everything from the San Francisco Bay Area. Shipping times differ based on the type of shipment and the destination. Assuming there are no earthquakes, Carmageddon repeats or snow storms, a parcel shipment should take about 7 - 8 weeks in transit by ocean freight for Standard shipping and 1 - 2 weeks in transit by air freight for Express shipping.
Order Status and tracking
You can log into your account at any time to see your order history and the status of any orders that you have placed. As soon as your order ships, we’ll send you a confirmation email which will contain tracking & carrier information.
Shipping address changes
If you need to change your address after placing an order please get in touch with us ASAP to make sure we edit the info in our system before it ships. Keep in mind that once your shipment is on the way, it is practically not possible to reroute it. If the new shipping address is not serviceable by our logistics partner, you'll be routed to our customer service to handle issues related to the order.
Receiving your order
Please inspect your package as soon as it arrives to ensure it didn’t get beat up on the ride in. We make a valiant effort to prevent this with our specialized packaging but we can’t ever know what goes down between our door and yours. In the event that your product has incurred damages of any kind, please reach out to us within 48 hours of delivery.
Do I need to keep packaging?
If you plan to return your order for any reason, we ask that you do so with the original packaging, padding materials included. Note that within the 14-day return period, original packaging is required for returns. Outside of the first 14 days, returns made without the original packaging may be subject to additional costs, which will be subtracted from your refund.
IN CASE OF DAMAGE OR DEFECT
Take a few deep breaths, pour yourself a drink—light or dark, doesn’t matter, and once you’ve gathered yourself, snap a few pics of the problem (including the packaging) and send them over to us. We’ll get it taken care of. Deep breaths, remember?
Please take care that all damages are reported within 48 hours of delivery to facilitate an easy return. Send us the details via text, +91-94941 40123, email us at firstname.lastname@example.org or use our contact form.
This should not happen but we all have our days. In the unlikely event that you find your order is missing something, reach out to us as soon as you can so that we can get you what you need as soon as possible. We won’t keep you waiting.