Get to Know Each Other
Take some time to get acclimated to your new design. Try it by the window, over in the corner; face it this way, or as your housemate prefers, "no . . . maybe a little bit more that way . . ." No matter the situation, it's probably a sign if it hasn't yet made itself at home. Let us know within the first 365 days, and we'll set up a return.
The Return Process
If you decide within the first 14 days of receiving your order that you'd like to return it, reach out to us and we’ll send you return shipping labels. The cost of return shipping will be subtracted from your refund, and returns within this period must be made in the original packaging.
After the first 14 days, you may return your order within 365 days of receiving it. Returns made during this period are subject to a 25% restocking fee, and you’ll be responsible for return shipping and any associated costs.
If you plan to ship back your order for any reason, we ask that you do so with the original packaging, padding materials included. Note that within the 14-day return period, original packaging is required for returns. Returns made without the original packaging may be subject to additional costs, which are to be subtracted from your refund.
Once your order arrives back at our warehouse, we’ll process your refund in the next 1-2 business days, but after that, it's up to your bank to credit your account. That should take around 5-8 business days. If it takes any longer than that, tell us about it and we'll go bug them for you.