Product Questions | SnugSquare

Product Questions

Product Questions

1) Are cushion covers removable?

All non-tufted pillows and cushions on our Sofas, Sofettes and Armchairs are removable. See the product page for exact details.

2) Can I wash the cushion covers?

Some upholsteries are fine to throw in the wash at home, some require dry cleaning and a select few have to be hand washed. Keep in mind that tufted cushion covers are not removable so those will need spot cleaning finesse.

Oxford Weave: Dry clean only; any solvent except trichloroethylene. Do not bleach. Iron on low heat.

Pebble Weave: Dry clean only; any solvent except trichloroethylene. Do not bleach. Iron on low heat.

Mod Velvet: Dry clean only; any solvent except trichloroethylene. Do not bleach. Iron on low heat.

Linen Weave: Machine wash; Cold. Do not bleach. Air dry. Iron on medium heat. Do not dry clean.

Cross Weave: Dry clean only; any solvent except trichloroethylene. Do not bleach. Iron on low heat.

Satin Weave: Machine wash; Warm. Do not bleach. Steam or air dry. Dry clean; any solvent except trichloroethylene. Iron; any temperature.

Vegan Leather: Spot clean only. Do not bleach. Air dry. Do not iron. Do not dry clean.

Micro Suede: Spot clean only. Do not bleach. Air dry. Do not iron. Do not dry clean.

Micro Weave: Dry clean only; any solvent except trichloroethylene. Do not bleach. Iron on low heat

3) Can I get the same custom color or design on a chair, table and storage unit?

Absolutely! Any of the Custom Upholstery options are also Custom Surface options. The swatch names are the same but if you have any questions or just want advice as to which match best, get in touch with our design team. At the moment, our Signature Upholsteries are available on Lounge Chairs, Dining Chairs, Sofas, Sofettes and Armchairs. Check out our swatch page to review the options.

4) How should I clean my table or storage unit? Do I have to treat the surface delicately?

All custom surfaces are finished with UV-resistant film and laminated for a soft matte pebble finish. What on earth does that mean? It’s glare-free, scuff resistant, BPA-free and FDA approved: you're welcome. You are free to wipe it with whatever cleaning products you have lying around the house. It's life-proof for your convenience.

5) Do you use flame retardants in your furniture?

No, we do not. Make sure to put those candles out.

6) Where can I find assembly instructions?

You can find all the assembly instructions on our Assembly page. Regardless, all of our products are designed to be assembled in a few minutes, in a few easy steps. No sweating required.

7) Are your products commercial grade?

We stand behind the high quality of our products and recommend them for commercial use. If you have specific requirements or need to know which products are better suited for your application, give us a shout.

8) What's your warranty?

We offer a one year warranty against manufacturing defects applicable to the original owner effective from the date of delivery. Warranty does not apply to any conditions resulting from faulty installation, care, misuse or expected wear. In the event that you find yourself experiencing an issue with our guarantee, please reach out to us so we can make it right.

9) Can Credenzas and Sideboards serve as media units?

Sure thing. There’s more than enough storage space for even the dustiest of VHS collections, and it’s more than sturdy enough to support your giant big-screen TV, if you don’t feel like drilling holes in your wall.

10) How many can sit comfortably at each dining table?

Four hungry fellows.

11) What's the weight capacity of your dining chairs?

158 kgs / 350 lbs.