Orders & Order Status
1) Can I place an order by phone?
2) When will I be charged for my order?
Your payment method will be charged in full as soon as you place the order.
3) Can I place my order on hold/can you deliver after a certain date?
No problem. Just reach out to us ASAP to let us know the details of your request. We’ll make it work. Keep in mind that we need to be aware of your request before your order ships. Once your shipment has left our doors, we won’t be able to accommodate any holds before delivery.
4) Do you charge taxes extra?
All our product prices are exclusive of Goods and Service Tax(GST), we only charge GST on all orders because we are required to by law (not because we’re evil)
5) How can I check the status of my order?
As soon as your order ships, we’ll send you a confirmation email with tracking information. You can also log into your account at any time to see your order history and the status of any orders that you have placed.
6) I didn’t receive an order confirmation email?
First, let’s make sure you actually placed the order. It should be listed on the “My Orders” page in your Account Settings. If it is indeed there, you’re probably frustrated that we made you check (sorry, but thank you for checking). Now let’s make sure that your confirmation email didn’t go into your SPAM folder. All emails that come from us, come from firstname.lastname@example.org. If you still can’t find it, it’s definitely our fault. Please reach out to us and we’ll send you what you need ASAP.
7) How can I change/edit my order?
Get in touch with us as soon you need to make an edit to your order, whether you’ve moved down the street or realized your living room rather needs some Sunflower Yellow. We start manufacturing your order really fast! Once manufacturing is started, we are no longer able to make any changes to the order.
8) How do I cancel my order?
In the event that you decide to cancel your order, please get in touch with us ASAP to stop production. If your order has not yet started manufacturing, we’ll refund your payment in full.
9) Will you tell me when my order ships?
As soon as your order ships, we’ll be in touch with a Shipping Confirmation Email which will include the tracking and carrier information.